![]() ![]() Companies are given ten business days to submit a response to the Board. Once a complaint is accepted, a letter from the Board, along with a copy of the complaint, will be sent to the licensee and/or company. The card includes the case number and the name of the Consumer Services Representative (CSR) handling the complaint. Within ten days of receipt a card is sent to the complainant acknowledging that the Board has received the complaint. The complainant is notified by mail if the complaint is outside of the Board's jurisdiction. If the complaint is within the Board's jurisdiction and all necessary documents are submitted, the complaint is accepted. The CSR will review the complaint to determine whether it is within the Board's jurisdiction. If the CAT determines that the complaint appears valid and the appropriate documentation is enclosed with the complaint, the complaint is assigned to a Consumer Service Representative (CSR) for an in-depth review. What happens to the complaint after the Board receives it?Ī Consumer Assistance Technician (CAT) initially reviews complaints received by the Board. Once the complaint form is completed and the documentation is attached, mail the complaint to: Important documents that need to be included are inspection reports, service agreements, escrow instructions, deposit or payment receipts, and related information.ĭo not make changes or alterations to any areas of the structure involved in the complaint. ![]() Complaints involving allegations of fraud must be filed within four years.ĭownload and print a Consumer Complaint Form.Ĭomplete the entire form and attach copies of all documents pertaining to the complaint. Pursuant to Section 8621 of the Business and Professions Code, complaints against a licensee or registered company must be filed with the Board within two years of the alleged improper activity. If the Board receives one of these types of complaints, it will be referred to the proper agency with jurisdiction over the matter. For example, the Board cannot assist consumers with complaints made against insurance companies, real estate agents, or contractors. The Board is unable to assist consumers with complaints that are outside of the Board's jurisdiction. What types of complaints are outside of the Board's jurisdiction? Poor workmanship or repairs not performed in accordance with trade standards.Infections or infestations missed or not reported after an inspection.Complaints within the Board's jurisdiction include, but are not limited to, the following: The Board handles a variety of types of complaints. What types of complaints does the Board handle? Complaints may be filed against both pest control companies and pest control licensees. Any owner of a property, the owner's agent, a registered pest control company, or a licensee may file a complaint. ![]()
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